Q5. What happens if there is no one at the delivery address to sign for the parcel?
If no one is available to sign for the parcel at the address when the order is being delivered, the post office will normally leave a collection notice with instructions to arrange for a redelivery or to collect it from the nearest post office.
Q6. It is past 15 business days and I have not received my order. What should I do?
Please check your mailbox if you received a collection notice from your post office. If you received the collection notice, please follow the instructions stated on the notice. In most cases, you will either be able to call to arrange for a redelivery or you can collect the parcel from your nearest post office.
If you did not receive a notice, please contact our customer service.